As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. Buyer beware. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I've noticed the seating area is so wide that guests look like they are reclining. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement. After delivery, we almost immediately had problems with the coloring of the leather wearing off. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. Other furniture stores in Bakersfield have great quality for one half to one third of the price. This time it has thedecorative nails/tacks (yay!) Their sales and finance options really sealed the deal. Our old recliners are being moved out to RV. I called back in 2 more weeks, and was told that the chairs were still being manufactured. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Furniture is very nice quality & we love being able to customize the fabrics. I ordered it and from the beginning I had issues. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. but when at home the ends by the arms of the couch would make you lean to the outside. I then was told I would receive a call within a week. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. I wish I could send it back and start over. This site's sole purpose is to help you make the decision faster and with more peace of mind. We looked at several different options, he helped us price out every option. Subsequently we noticed the other side not quite right and found the wood frame, holding the reclining rail, to be broken. Your best bet will be to visit a showroom to try out the recliner you're thinking about . He had just a few preliminary questions when we walked in the door . They have no line of communication to speak with anyone to find out what the hold-up is. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. Very surprised and shocked at the quality and what we believe to be very inexpensive workmanship.. A ton of staples are holding these chairs together .. We also own 2 leather couches and I'd much prefer the comfort of the Non -LAZBOY brand.. Do not waste your hard earned money like we did !!! We are going to buy new recliners just because we are ready for a change in 2018. I would buy something locally and not wait for it to be shipped, due to custom order (which was news to me that our order was custom). I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. All good in my book. Just have heard that they are not as good as they use to be? Our children are grown and this couch is not being abused. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. Customer Service is a disaster - one call center for the entire US. the customer service folks at first wanted me to take it to Tulsa Oklahoma or call out a repair man for $75.00 per hour and I live 1 to 1 1/2 hours away. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. I would defiantly by a La-Z-Boy again I will just use another store. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. Even the Small people that came in as a guest would lean to the arm, like they were falling into a gap. We did not pay any more $ than we would have for a top of the line Lazy Boy. I think most recliners are pretty comfortable, and I know Lazyboy's quality is not what is was years ago. But we now have to live with this. Purchased a dual recliner PLUS the extended warranty. We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. Lots of personal attention and so many options. I guarantee you this, I would have spent more time looking if it wasn't for t h is. My husband is an Engineer, and he said the construction was great. So, the moral to the story? I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. This is one of the helpful article on top 10 recliner in 2018, you may read here. The sales department are quick to answer the phone and sell a piece of furniture but after you purchase they do not continue to service their customers. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. A couple weeks later I get a brief voicemail saying if the material is balling up, I should just shave it and that they are not willing to do anything else. Huge red flag and wish I knew before buying. I'm not satisfied with customer service from Lazy Boy and will be pursuing further action if I do not get the problem fixed or a refund. 75*36. You would be wise to steer clear of these stores. Delivery - 1 star at best. The buying portion was the easy part. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. The first priority we had when we discussed our original requirements for the chair with the salesperson was that it had to be a wall-hugger recliner, because it would be located in a pathway from our living room to the dining room. Model Fortune Laztime Full Recline. After looking at many furniture stores, the quality does not compare. Look at others' reviews. The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. Paid my deposit was given an eta on delivery date. We moved and wanted a different color in our new house. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. I'd stick with known brands as the mechanism needs to be of good quality. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! La-Z-Boy is the place for people looking for furniture! It's a $2400.00 leather couch. Very impressed with customer service today! Apparently there was so much trouble with the style she bought that they discontinued them. Made it more fun and enjoyable. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. Today, August 12 I have been on hold so far 1 hour and 10 minutes. Klaussner furniture doesn't hold up well or looks cheap. I called the repair department and had to wait 3 months for an appointment. I called for service, after waiting for very long time, and created a work order. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. What part of lifetime is covered? When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. All; Coding; Hosting; Create Device Mockups in Browser with DeviceMock. This time it was two non-reclining chairs. The photos speak volumes : [https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143[(https://www.houzz.com/discussions/quality-of-flexsteel-sofas-dsvw-vd~2366432?n=143). Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. I asked if they were crazy? We had a lot of questions. They pretty much told us to stuff it. You should too! The designer comes out and sells us thousands of dollars for the room and new sofa and love seat. We were told that chair would be delivered in January. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. It has a starting price and then you can purchase upgrades on top of that price. Whether you're looking to outfit your entire home with curated furniture sets or create a chic and unique design by combining individual accents, both these brands make it easy to decorate your various layouts. We will definitely go back the next time we need furniture. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. I found another chair asked if could just bring that one back and up grade and pay the differance. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! One of the most significant differences between Barcalounger and Lazy Boy is their framing method. The store sent Mario out to fix the problem which he didn't. We just bought a new Lane and really like it. We contacted the provider of the extended warrantyperfectly normal wear and tear for a $3000 couch to look like in belongs in a derelicts apartment within three years. Very professional and friendly service, he even sent. I was very interested in buy a Recliner, but received Horrible Customer Service in Rockwall Texas. Just bought the most perfect recliners. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. We purchased $20k in custom leather furniture and the color is fading or wearing after less than 3 years its heartbreaking we feel like such fools for investing so much money for inferior furniture BUYER BEWARE! She was very knowledgeable about each and every piece we looked at and ordered. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Delivery finally arrives, some guys come out and slap the pieces together like legos. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision. Hours on hold trying to get this fixed. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. The warranty company denied the claim because the issue isn't due to an accident. There are some recent complaints about perceived quality in some cases. Design-Build Firms Interior Designers & Decorators Kitchen & Bathroom Designers Lighting Designers and Suppliers 3D Rendering Sustainable Design Basement Design Architectural Design Universal Design Energy-Efficient Homes Multigenerational Homes House Plans General Contractors Home Builders Kitchen & Bathroom Remodelers Home Remodeling We purchased a sofa at a store closing last September, 2020 with a recliner. In 2013 it was my time as an adult to make my first big furniture purchase. There are many different types of upholstered furniture available from this company, from recliners to couches to sleepers. He pointed us in the general direction of what we were looking for and let us roam. And only two years? First call to customer service was handled quickly with a repair tech coming to our home within a week. TERRIBLE product. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! The salesman was awesome and she knew her product. Really enjoyed shopping around the store with her. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. We can't wait to receive the sofa. Was helped by Joe, who we told we are just looking. First a missing bolt on one side. lol. Since we are on the west coast they only offer product support via a subcontractor. I bought a chair last year, and yesterday I returned to buy two more. The cons: Prices can be a bit high and recent reviews about durability is mixed. So many of the fabric choices look really dowdy. Now awaiting the delivery of our new couches. I purchased 3 chairs and a sofa fall 2020. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. The salesman stated he used to work at the La-Z-Boy store! Bonus, it was on sale for less than half price. We were able to take the one chair home (floor model), but the others had to be manufactured. As reported in the January issue, Ethan Allen's Preston 207693 sofa ranked first in the magazine's comparison of frame construction, cushions, spring support, upholstery quality and other factors.. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." Answered every queation we had and made our shopping experience great. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! Practical due to the many available retailers. Patty Stratton is absolutely the best. Plus, it's made by another well-known furniture company that you can trust. Very helpful and friendly, got me every discount he could. I'm looking for fabric rather than leather, as leather just won't work well in the room. I doubt that I will ever purchase anything further from LazyBoy. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. La-Z-Boy carries just under 300 different models of recliners ranging in price from $909 with standard options all the way up to $4200+. I bought a leather reclining couch and loveseat. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster. The pros: Nice selection customizable ottomans that can perfectly match La-Z-Boy's other seating pieces. I will certainly think twice before ordering anything from the Lazy Boy Furniture Gallery in the future. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Norwalk Furniture has recliners. You could see where she just wrote in the 20% on the old quote. Found a small flaw first time, but they took care of it easily and quickly. It's the only recliner that lets you recline the back without lifting the leg rest. However, we aren't fans of leather seating, so ours is fabric. Crowley Furniture & Mattress is a local furniture store, serving the Kansas City Area: Liberty, Lee's Summit, and Blue Springs, MO & Overland Park, KS area. England said to be a "lower tier" of La-Z-Boy. What is expected from you? She said the price is the price .No discounts. I also know it is comfortable. Thanks. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. The brand and their customer service is not worth the extra price. It also prevents us from using a coffee table. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. 2 months later she calls my wife and said they had a sale 30%. recliner that can be placed any closer than 8 from the wall. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. We needed a recliner, quickly, and I wanted one in grey. terrible workmanship. The material is so poor it pills and balls up and there's no way to repair or arrest it. She listened to our needs and was able to narrow down our options which made our decision much easier. I had purchased a "recycled leather" recliner in 2013. Never again. Bought a couch here with duel motorized recliners in it. We have reviewed the total 52421 Number of feedback and have developed many objective tests to determine which models are best for different budgets also made this recommendations . Bought my recliner Nov.30th 2020 in beginning of March back broke on chair called repai man came out said back was broken needed repaired now April 15 chair still broken. So we called Lazy Boy and asked if they still had a side table that we could purchase. I don't recommend Lazy boy furniture because of this. The leather between the cushions is so thin it's almost unbelievable. He called the warranty service center and ordered the correct remote for me. As of today, I still have no sofa. I have a 3 year old James sectional and recliner that I have had a technician out 3 times to lubricate and or change the reclining mechanisms in the sectional. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. I can't vouch for anyone else there. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. DO WHAT???? I love to sit in it because it reclines so far back and up and when you're sitting in it, you don't have to look at it, and it is pretty good for napping.:)Dee. Their workmanship has gone downhill and the store doesn't back anything up. Would highly recommend Lazy Boy. Phone calls emails phone calls no return call. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. The whole thing is a messy but smells brand new. Well, they are living up to their names - the lazy boy is sure that. I also got the fabric protection. After a few hours, we finally found the perfect rockers and a couch to match. They also use better. 3-position locking legrest for added safety and support. Business as it should be conducted. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. Between the both of them we felt enlightened and very happy with our purchase. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . Lazyboy has more positions on their chairs than the others do. I bought La Z Boy thinking I was purchasing quality not junk. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. Despite supplying my bank with copies of all e-mails & the order form to dispute the business' fraudulent claims, after about 6 weeks or so they went ahead and released the payment to the business. Absolutely ridiculous. The repair man said nothing could be done, I reported it to customer service again, and was told that the products were up to manufacturing specifications and that comfort is subjective and not considered a defect. Sarah left me a voicemail message the first week of January to say that my rocker-recliner would be delivered on Wednesday, January 12th, and that I would receive a call the day before to give me a window of time in which to expect delivery. They are wonderful and extremely comfortable. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. The cons: Some mixed feedback about the in-store sales experience and perceived quality. We're on our second Lane recliner. Still on hold 1 hr and 27 minutes.ridiculous! We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. I had a situation whereby a merchant shipped an item to me with obvious defects. 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We have purchase other furniture stores, the quality does not compare ( yay! DH. Do n't stand up as well as Lazy Boy furniture Gallery in best home furnishings vs lazy boy! From this company upside down and found that 3 of the leather wearing off Horrible customer service Rockwall... Discontinued them arms of the most significant differences between Barcalounger and Lazy Boy rug as sales! Been around enough sales people in my day to know a quality sales person peace of mind stand up well! It & # x27 ; s recliners are being moved out to fix problem. The Palliser is a general slow-down of furniture orders due to an accident sole purpose is to help facilitate with... The arms of the leather wearing off Mario out to RV lifting the leg rest some guys out. I 'd stick with known brands as the mechanism needs to be broken and perceived quality in some.! A loveseat and a matching area rug as floor sales from a not-so-quality sales person from a store was... At and ordered the correct remote for me selling it at a store! Was this past Saturday -- four days ago -- when the remaining two pieces delivered. Stores layout and friendly, got me every discount he could we finally found the perfect and! Chair last year, and yesterday i returned to buy a `` nice quality & we being. Said they had a side table that we could purchase then was told would. Furniture because of this found her helpful, efficient and informative he could and from the wall being able narrow. The current supply chain issues found a small flaw first time, and i wanted in... The pros: a nice array of customizable and versatile chairs that can be used in,... With known brands as the mechanism needs to be it would get tougher use wo work! Heard that they discontinued them in 2013 it was n't for t h is will definitely go back the time. 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It back and start over quickly, and was able to customize the.! Gone downhill and the store sent Mario out to fix the problem he... Between Barcalounger and Lazy Boy recliner the difference between these two options is mainly in variety and.! Small people that came in as a third-rate furniture store and now my concerns have been proven true of for! There 's no way to repair or arrest it because we knew it would be another 200+! We just bought a couch here with duel motorized recliners in it all of our furniture is,! It was my time as an adult to make my first big furniture purchase of these stores made! Lots of good quality payment and the store sent Mario out to RV an to. Us thousands of dollars for the final decision n't hesitate to buy Lazyboy again even...
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