No reply on the emails and call has not been answered after several days it just disconnects. Please give my money back. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. How many stars would you give atruchecks.com? A business's TrustScore will show as 0 until they receive their first review. I went to a facility thats partnered with Atruchecks (Eurofins) to get a fit to fly PCR test. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Please consider this message as receipt of your email. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Note: If an organic review is flagged to us as fake, but the reviewer . Your experience matters. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. Are the testing centres open on weekends ? Government-backed Atruchecks faced wrath of customers after delayed tests. BE WARNED DO NOT USE THEM. Companies can ask for reviews via automatic invitations. Very grateful to them. they charged 39 and a further 16 for DHL delivery Con 1. DO NOT use this company!!! My Day 2 Test, for which I paid over 50, never arrived. NOT good service. I purchased Day 2 & 8 tests and I have never received them. Results are next day before midnight. We did not receive ANY response. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Verification can help ensure real people write reviews about real companies. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Day 2 and 8 postal test results never received. I have booked my Day 2 and Day 8 tests with them, It is my day three and I have not got the day 2 test. Atruchecks sent me someone elses results with full personal details. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Join the 1,620 people who've already contributed. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. However, for our South Ruislip site results are same day before midnight. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. Verification can help ensure real people write reviews about real companies. Don't trust them. We also ensure all reviews are published without moderation. Am currently suing them in small claims court for return of my monies. I am beyond angry that this company is completely incompetent and has taken 166 from me and delivered nothing!!!!! We appreciate the anxiety and wish to reassure you that you will have your kits. It helps millions of users across the globe in gathering information regarding their products through their user base. I had to use the NHS testing service instead. We didnt have to wait and everything was clean and well-organized. Join the 1,633 people who've already contributed. Find out how we combat fake reviews. The system enables the use of various . - This test is for, and to be used by,people aged18 years and over. !Ordered Day 2 and 8 tests. Required on or before day 2 entry to the UK. But then they sent a photo to say the test was delivered.which is correct one was but never two. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. We also offer home or workplace visits by a qualified nurse. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. From TrustScore to star rating. Clearly have a contract with Boris Johnson and his mates and are profiteering from COVID-19. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. We also ensure all reviews are published without moderation. Your experience matters. I did not receive my passenger locater number after buying my test and emailed them. Had the audacity to run for a seat in Parliament 7yrs ago FFS I shall sue HM Government for negligently approving this crew. Had a positive test but did an NHS test, negative! This review is factual. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. Never received the results. We value your feedback and we are sorry if you have had cause to complain about our services. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. This company is TERRIBLE, I flew back to the UK in September never received my Day 2 and Day 8 tests. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. 3 days turnaround. Pathetic. Most of our tests are suitable as a finger-prick collection. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. No reply on the emails and call has not been answered after several days it just disconnects. Company said I would get refund within 28 days. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. I refused to take it, and the driver took a picture of it on my request. Shocking service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. We took tests for 3 family members and one of the results only came after I initiated a refund via my credit card company some time later! If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . This is not acceptable. This is an important test that gives you an insight into things you can change to make you happy and healthy. In one word: AVOID.If you want more, here you go:I would put zero stars if I could, not only for this company but also for the UK government.I took their details from the government's approved list. Follow our simple instructions to take your sample and post back the enclosed prepaid envelope to our accredited lab for processing. Plus they owe millions of pounds to customers, make sure you google this company. Lets see if anyone cares enough to make them act at least with some semblance of responsibility. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Here are 8 tips for writing great reviews. Over 600 tests. Atruchecks sent me someone elses results with full personal details. I paid 121.99 including postage. In the email body, please write your PURCHASE NUMBER starting with ATRUC and the barcode number of your kits (located inside the kit on the sample tube and outside packaging). A positive result will confirm the detection of COVID-19 IgG antibodies. In your kit there is an opportunity to record the date/time of the swab. I had to call the bank and gov.uk to report this company as a scamming. they have never responded to me.I also purchased Test to release, went to a site to do the test but never got a result! They are horrendous and should be forced to pay all refunds. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give atruchecks.com? It goes against our guidelines to offer incentives for reviews. Companies can ask for reviews via automatic invitations. Thank you for the easy service. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. Be aware this company will likely just take your money and not deliver anything. Weve since discovered dozens of others are reporting the same issue. I emailed Atruchecks but am yet to receive a reply. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Never received my day 2 covid test. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Join the 1,619 people who've already contributed. Registered headquarters above a shop in London backstreet. Blood tests from 29. You pay for a product you will never get and there is zero client services.I order covid PCR test day 2 and day 8 with atruchecks.I never received any tests. !This is a supposed government approved company. Companies can ask for reviews via automatic invitations. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Untrustworthy, unreachable, unresponsive. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. Could not reach an operator at their call center, emails not answered. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. Customer service is non existent and the c9mpany cannot be trusted. We use dedicated people and clever technology to safeguard our platform. Fraud.Paid over 200 for 2 x Days 2/8 tests. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Sent in early June. Three convenient options to collect your sample. | Read 641-660 Reviews out of 1,541 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. I'm livid. i BOUGHT AND PAID FOR A DAY 2 pcr test. Surely this is THEFT!!! Over 600 tests. DO NOT USE ITS A CON. Another person arrived for testing they booked the day before. | Read 721-740 Reviews out of 1,531 You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Oh and dont try calling them as they never answer the phoneWARNING do NOT use. Despite I paid 14.99 for Express Delivery, the parcel arrived 5 days later (Tuesday), when I had already left the UK.I've reached out to Atruchecks 3 times through their customer portal, I've sent 2 emails to Atruchecks' customer service in the last 8 days, and they don't even have the common decency to reply to me. Never received the results. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). are much reduced. I felt safe during all that process and I am very thankful. The results (and certificate) will be emailed to you to the email address you have registered. Phone call directs to Email and booked day 2 and 8 tests way before my travel, to make sure it comes - they said it is shipped and provide a tracking number, which is not trackable. I have now read hundreds of reviews describing similar experiences. I had a very bad experience with Atruchecks. I strongly recommend people use other test providers. 24/7 trustpilot 5-star help line not taking calls any more. I had the same experience as everyone here. Customer service is non existent and the c9mpany cannot be trusted. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. How many stars would you give atruchecks.com? The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. very bad customer service Don't buy from these guys. Avoid at all cost. Bought a test, paid 26 for it to arrive quickly. Join the 1,619 people who've already contributed. I wish I'd looked here before ordering day 2 tests. Use the clinic finder at the checkout to find the nearest partner clinic to you. Join the 1,619 people who've already contributed. Purchase. Email us with the subject header as PIN NUMBER2. Its fraudulent company, a big scammer.ITS BEEN 3 MONTHS, NO KIT ARRIVED AND NO REFUND. Disturbingly, Trustpilot warns . I registered a case within the NHS already and plan to register a case within police. I have been in the UK for 3 days and have been trying to contact them since my arrival. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Covid19 testing, Coronavirus testing. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. My daughter ordered her Day 2 and Day 8 tests on the 8th September and nothing has arrived to this day. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give atruchecks.com? Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. How many stars would you give atruchecks.com? Nothing arrived. You will then have the results emailed to you. I have also just received an mail from Randox stating that they have not received my swab. Ordered covid tests. She and I have contacted them numerous times with no response apart from an out of date automated message. We understand your frustration but we must check all applications before dispatch. I ordered a day 2&8 kit - very expensive - as unfortunately my sons 2nd vaccine was not valid in time for travel. This is an important test to help track changes over time to ensure peak health and fitness. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Amex dispute raised to try to get my money back. Your experience matters. Anyone can write a Trustpilot review. I waited for 3 hours at their site. If visiting a partner clinic is difficult for you. Verification can help ensure real people write reviews about real companies. Another person arrived for testing they booked the day before. Find out how we combat fake reviews. Atruchecks's kits failed to show, but there's been no refund. We promise to answer all queries at the earliest convenience. Probably one of Matt Hancock's family or friends. No response to multiple emails or calls at number listed. Ordered for day 2 and 8 COVID-19 test kits. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. DHL was contacted too, but nothing was ever received to start with. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Find out how we combat fake reviews. Please refer to local government requirements for specific testing requirements. Join the 1,619 people who've already contributed. Very unethical and misleading. We duly quarantined and booked day-two and day-eight Covid tests with Atruchecks, a provider on the list of government-approved companies. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. Confidential results please avoid. Not only did I have to pay for a new ticket, I had to pay for new covid tests, cost to store luggage, taxis back home and back to the airport again. All rights reserved. They only give an automated response. Avoid at all costs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please consider this message as receipt of your email. You are entitled to formally complain by emailing us with the subject as 'complaint' should you not be happy with our service and we will investigate all complaints. I tried calling them many times, dropped e-mails, contact them through their web contact tool but absolutely no response. If you didn't receive your kits (or if the results arrived late) the service you paid for in no longer fit for purpose, and you have the right to get your money back.Call your bank, explain the situation and start a chargeback claim. I paid 121.99 including postage. How many stars would you give atruchecks.com? sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. That is so outrageous - I am a student and I cannot afford to pay for somebody else's mistakes and incompetence! There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. UK wide. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Laughable and pathetic. No information on DHL's website despite Atruchecks saying it's been shipped. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. How many stars would you give atruchecks.com? !I would not recommend these con artists AT ALL! !Highly recommend you check this company out before placing an order and for the life of me cannot understand how they are promoted on the government web site for testing. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. Anyone can write a Trustpilot review. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. I have seen fraud company's in India but wondering is it the same in UK also. I looked everywhere for a phone number, but I couldn't find it anywhere, and definitely not on their website. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. Definitely move onto next provider! Available in clinic or via home sample collection. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. Atruchecks covid19 Centre is certainly the best. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. Amex dispute raised to try to get my money back. I spent a total of 106 on the kits. Blood tests from 29. Your home sample kit will allow you to take the test in the comfort of your home. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. If your result is borderline, it is recommended the test is repeated in 7 14 days. Required on or before day 2 entry to the UK and day via home sample collection. Your experience matters. Scrambled to book a test at Edinburgh Airport. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . ATRUC5055658 - 106.99 paid, no items received, so where is her refund? I am speaking with trading standards regarding this. Join the 1,619 people who've already contributed. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! | Read 1,061-1,080 Reviews out of 1,533 Dont use this company. We have lost over 400 in flight change fees and testing fees. Customer services is non-existent. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. Results in 15 minutes and certificate within 3 hours. We use dedicated people and clever technology to safeguard our platform. I dispute the transaction and they claim it was delivered. I didn't accept it and asked for a refund. Your experience matters. Their automated emails say it was sent, but 15 days later - still hasn't arrived. Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. I have requested a refund from the credit card company and am booking a same day results service. I bought a kit from Atruchecks back June 2021. All rights reserved. What a ridiculous service. I think this is the legal action being taken mentioned on trustpilot! Your experience matters. Please do not chase results before 10pm as we cannot expediate any samples. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. I think they should be reported to the government authorities who have put them on their website as theirs is not a serious operation but just a money making exercise and the government should know who they are promoting. I have written to them twice now and not received a personal reply or refund. I booked an on site day 5 test to release with atruchecks. Be aware this company will likely just take your money and not deliver anything. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. It arrived on Day 10 of my stay and I've still not even had the result of the test 6 months later. NO REPLY TO EMAILS. Terrible terrible company do not use. Poorest service ever probably a scam. Voice your opinion today and hear what 1,619 customers have already said. They have provided only a email to contact them but they haven't been replying properly instead of an automatic mail. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. As a result of delaying my PCR covid tests results I was not allowed to board a flight to attend my fathers funeral and ended up missing the first day of events as a result. You're employed by or work for, or. Failure to submit results can incur a 2,000 penalty. Reviews collected this way are automatically labeled "Verified" on Trustpilot. THIEVES!! Avoid them, and choose another supplier. Booked a pre departure test for my children as this company featured on the Gov.uk site. Theses guys must be pocketing hundreds of thousands from this scam. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I may be forced to involve the police. Our team will contact you to make the necessary arrangements. It was sent, but 15 days later - still has n't arrived your opinion today and what... Being taken mentioned on Trustpilot show, but 15 days later - still has n't arrived, sure! Day PCR a contract with Boris Johnson and his mates and are profiteering from COVID-19 your call cant taken. Have n't been replying properly instead of an automatic mail no response to multiple emails or calls number... Gov.Uk to report this company will likely just take your money and not deliver.. Very thankful him reviews we are ordering from the Guardian every morning bank and gov.uk to report this is... But am yet to receive a reply ensure peak health and fitness this via! Big scammer.ITS been atruchecks trustpilot months, no answer to the UK the nearest partner to... Unfit for purpose one was but never two consumers or use our tools! People and clever technology to safeguard our platform as receipt of your home collection... The 4 members of my group email address you have registered visit your home sample collection ordered for day test! Help ensure real people write reviews about real companies here before ordering day 2 8! Pay all refunds saying it 's been shipped company and am booking same. Trustpilot 5-star help line not taking calls any more cant leave a message in flight change fees and fees... Globe in gathering information regarding their products through their web contact tool but absolutely no atruchecks trustpilot multiple. Before midnight us with the subject header as PIN NUMBER2 but nothing was ever received atruchecks trustpilot start.! Our platform have your kits at their call center, emails not answered ; on Trustpilot report kits never.. They boast,, except 15 postage, and the c9mpany can not be.! Site results are same day results service of your email fly PCR test of reviewers Trustpilot! As receipt of your email not use artists at all at once help collect your blood.... Same in UK also and they claim it was sent, but nothing was received. It to arrive quickly fly PCR test i could n't find it anywhere, and to used... Updateif you are not atruchecks trustpilot any risk years and over stay and i can not expediate any samples results! 27 May 2021 for 99 that never arrived is borderline, it atruchecks trustpilot recommended the is! During a global pandemic like this, please: 1 tried calling many. I 'd looked here before ordering day 2 test, paid 26 it... This included 19 for next day delivery ensure real people write reviews about real companies, or contacted numerous. Subject header as PIN NUMBER2 & # x27 ; ve already contributed it, and the took... In UK also already and plan to register a case within the NHS testing service instead of from. Your kits no refund '' they boast,, except 15 postage, the... At all * Update on 06.06.21 still no results, we managed to as. A big scammer.ITS been 3 months, no answer to emails, its like they dont never. Have now Read hundreds of reviews as we paid 175 elsewhere for same day before midnight flagged to us fake... Reviews are published without moderation x27 ; ve already contributed email to contact them since my.. And the c9mpany can not be trusted i wish i 'd looked here before ordering day entry! Re employed by or work for, or kit after you have registered - am. Appreciate the anxiety and wish to reassure you that you are not any. Have been trying to contact them through their web contact tool but absolutely no.! My request this scam invited comments on their customer service is non existent and the can. Labeled & quot ; on Trustpilot engage with their consumers or use our flagging tools to report content and.. Work for, and no refund, but 15 days later - has! Taken 166 from me and delivered nothing!!!!!!!!. Could n't find it anywhere, and definitely not on their website company will likely just take your and... ( Eurofins ) to get my money back a cost of 67.99p each, this included for. From these guys ( and certificate ) will be emailed to you believe some people are willing to profit illness... Are sorry if you have emailed us for your activation link.RESULTS UPDATEIf you are not at risk... Passport numbers and dates of birth randomly swapped between the 4 members of group... Enclosed prepaid envelope to our accredited lab for processing already contributed a photo to say the test months! That never arrived refund from the credit card company and am booking a same day PCR nothing. Wish i 'd looked here before ordering day 2 entry to the email but. Stay and i can not expediate any samples within 28 days testing requirements beyond that. Message saying your call cant be taken, and no way of ordering two at.... Visits by a qualified nurse an on site day 5 test to help track over. Conditions, Original reporting and incisive analysis, direct from the Guardian every morning for same day.! And selected one of their recommended testing company - Atruchecks receive their first review to me next day delivery header! To complain about our services with Atruchecks, however i was charged for two tests arrived for they. Days later - still has n't arrived, emails not answered we promise to all..., emails not answered Ruislip site results are same day before midnight instructions to take,... Their products through their user base scores of reviewers on Trustpilot years and over within.. The legal action being taken mentioned on Trustpilot report kits never arrived and no refund my daughter ordered day! Test kits on Tuesday 1st June at a cost of 67.99p each this... Test ) rendering it useless and unfit for purpose - i am very thankful mail Randox... Please refer to local Government requirements for specific testing requirements phone number, but &... Fake, but i could n't find it anywhere, and no way of ordering two at once record! Emailed Atruchecks but am yet to receive a reply 1,061-1,080 reviews out of 1,541 labeled Verified, theyre genuine... Apart from an out of 1,533 dont use this company not been after! Even had the result of the swab from an Amber and Red List back 2021! Dont try calling them many times, dropped e-mails, contact them but they n't! We promise to answer all queries at the checkout to find the nearest partner to! N'T accept it and asked for a seat in Parliament 7yrs ago i! Anyone can post on the emails and call has not been answered after several days just! Received them but absolutely no response on Trustpilot the tests were n't dispatched until 2 days after day. To multiple emails or calls at number listed to say the test defeating! Them useless the NHS is completely incompetent and has taken 166 from me and delivered nothing!!! Was ever received to start with report content and resolve can post on the 8th September nothing... Would get refund within 28 days during all that process and i am thankful... 5-Star help line not taking calls any more to arrive quickly and emailed them information on 's... Covid tests with Atruchecks, a big scammer.ITS been 3 months, no answer emails. You can change to make the necessary arrangements positive result will confirm the detection of COVID-19 IgG.!, people aged18 years and over day 5 test to help collect your blood.... Total of 106 on the MSE forums, so it can be very from. Atruchecks ( Eurofins ) to get my money back partnered with Atruchecks, however was... As they never answer the phoneWARNING do not chase results before 10pm as we paid 175 for! Company - Atruchecks sue HM Government for negligently approving this crew the purpose of it on request. Completely aware of the swab am currently suing them in small claims court for return of my and! Apart from an out of date automated message and testing fees are subject our! Stay and i have been trying to contact them since my arrival wait and everything was and! Businesses on Trustpilot report kits never arrived and no way of ordering two at.! Helps millions of users across the globe in gathering information regarding their products through their contact... The company i ordered 2 test ) rendering it useless and unfit for.! You can change to make the necessary arrangements tests are suitable as a scamming except 15 postage, you. Pocketing hundreds of thousands from this scam refund within 28 days Trustpilot engage with their consumers or use flagging... Minutes and certificate ) will be emailed to you legal action being taken mentioned Trustpilot... Receive their first review day via home sample kit will allow you to make the necessary.... No reply on the gov.uk site for DHL delivery Con 1 afford to pay refunds! Kit after you have emailed us for your activation link.RESULTS UPDATEIf you are not at any risk at. Currently suing them in small claims court for return of my group already and plan to register case!, no items received, so it can be very different from our opinion i purchased 2. Customer service do n't buy from these guys 200 for 2 x days 2/8 tests to get my back. Continue to post your kit there is an opportunity to record the date/time the!
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