If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We highly recommend them. The impact to our 2021 travelers is small if you are one of these travelers, we are currently in the process of reaching out to you. So you will know the causes of financial stress when you see it. Tasteless food. Have a question for Michael and the 7 On Your Side team? My aunt *************** is the other **-executor. Approximately 70 percent of cruises are booked through a travel agent down 15 percent from a decade ago. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Your case is, alas, too big to file a claim in New York Countys Small Claims Court, which I would otherwise recommend. It was on board La Perla where the problems occurred. The one positive point I would like to make is that the ships crew was extremely nice and very helpful. At the moment, were hard at work contacting all impacted travelers and rescheduling their journeys. No, no, no. As the safety of our travelers is our number one priority, weve considered both traveler feedback and government advice while updating our Health and Safety protocols. And if you say youre planning to spend a lot of time in your cabin alone, maybe you shouldnt be taking a cruise, which is the most social vacation imaginable. A cruise company keeps pushing back its planned journeys, offering credits instead of a refund, and a passenger feels like the ship has sailed on her ability to enjoy a boat trip. First and foremost, an ethical agent will make sure the cruise is the right one for you, but some agents, sadly, go straight for the highest commission. Special access to agent-only discounts. We both agree, though, that this may not do much good. Not so long ago, you had to pick up a phone and call your local travel agent to book a cruise. If the agency is a member of a larger group, like AAA, youll get deals no one else has, and they may be unbeatable. Every one of Vantages suppliers experienced similar delays. Im not a doctor or a palm reader, but after our long, entertaining phone conversation and the dozen emails weve exchanged since you wrote in, I suspect the only reason you wouldnt be available to board that cruise next August is if you finagled a last-minute spot to climb Mount Everest. As countries grapple with COVID-19, uncertainty has become the universal new norm. Vantage Travel did not respond to our request for comment. The Walnut Creek woman has been on every continent of the planet except one: Antarctica. WebThe travel insurance sold through Vantage will only provide a 1 year voucher, no monetary refund for a trip canceled by Vantage. Youre out of luck. Your cabin attendant or server may be able to fix a small problem right away. The health, safety, and security of our travelers and partners around the globe remain paramount. that are a good company relatively higher end. Here is our detailed review. Using Avanti Travel Insurance - any good? So, what is Vantage thinking? We receive many requests for help from foreign nationals with residency permits. They also Again, these offers come by way of the relationships cruise agents have through their company or by being friends with their regional sales representative. Ms. Kosciolek has seen other cruise lines refuse to give cash back once passengers initially accepted credits. Be sure to buy a travel protection plan from a reliable third party. About three months before departure, Vantage notified us the trip had been postponed for over a year and would depart in August 2023. I will ask many more questions this time. Free-flowing booze is at the top of the list. The second week (Sept 1-7) was the land-based portion of the tour. The Company creates and delivers river cruises, small ship cruise, and escorted land tours to various destinations. Anyone can read what you share. As you noted, you bought travel insurance from TripMate. NO. As there are few other trips whose physical requirements we are able to meet now, let alone in 2023, we want a refund. 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No longer. 7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. Vantage Deluxe World travel = No Customer Service. Required fields are marked *. After we returned we were able to reach Nancy on September 18. This was not my first cruise, and cruising is not my favorite way to travel, but it seemed like a good idea at the time. We are currently in the process of reaching out to impacted travelers. (Its all taken care of.) You can turn to a full-service brick-and-mortar agency or an online agency or you could deal directly with the cruise line. That eventually led to an email from Mira Delgado, a concierge services manager, who asked me to send along details about your situation, but then did not get back to me when I did. To determine if my hunch was correct, I reached out to O.A.T. Our ships engine failed. In short, we may have paused traveling in 2020 but we simultaneously set to work preparing for its resumption making sure that the world reopens, our journeys will continue to exceed your expectations. We had fully paid for the trip 2 years ago and they have had our money since then. As the global health climate shifts, we will continue to make changes and keep our travelers updated. The Vessel Sanitation Reports issued by the CDC only reflect a fraction of the illnesses on board. Your cruise line may be registered in the Bahamas, Liberia, or Panama places with laws that favor the company, but not necessarily you. Be the first to review! Your email address will not be published. WebVANTAGE TRAVEL INTERNATIONAL LIMITED Get a D&B Hoovers Free Trial Overview Added By Contacts Financial Statements Competitors Credit Reports News & Insights FAQ Overview Company Description: Key Principal: RAED ELKABBANY See more contacts Industry: Tour operators Printer Friendly View The cruise line must refund all port fees, so if your ship misses a port, you should receive a refund. If my cruise is canceled, am I entitled to a refund? We understand this decision impacts not only our guests and employees, but also the thousands of hardworking, dedicated people around the world who make our journeys possible. Our help is free. When the coronavirus pandemic hit, it had a major impact on the travel industry, leaving many companies struggling to stay afloat. Under the guidance of the World Health Organization and in partnership with the European Centre for Disease Prevention and Control, River Advice the leading independent global manager of ships on inland waterways as well as local governments, weve implemented Ship to Shore: The Vantage Safe Travels Initiative. A cruise is a terrific way to see the world without the hassle of checking into multiple hotels and worrying about food. The right to have included on each cruise lines website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations. WebVantage Travel Service Inc - Company Profile and News - Bloomberg Markets Bloomberg Terminal Demo Request Bloomberg Connecting decision makers to a dynamic network of While they didnt answer my question directly, I was able to recoup more than $100,000, collectively, for you and 10 other readers. Whats the international cruise line passenger bill of rights? In an emailed statement, an O.A.T. That is exactly what we are doing. The high seas can be dangerous, and not just in the movies. One thing leads to another, and the next thing you know, a passenger is standing at the dock with the ship steaming off into the distance. We are currently in the process of contacting all impacted travelers, and appreciate your patience as we work with guests based on the immediacy of their departures. In the last 2 years we have had 3 trips canceled at the last minute (within 21 days of departure). You may be charged a fee to book airfare and make other arrangements, although there may not be a fee for booking the cruise itself (see next point). And when they do, they are often underreported. For any organization to consistently produce satisfied customers, there must be a culture that starts with the CEO and is driven throughout the organization to basically treat their customers as, well, human beings. My complaint with this voyage is that the entire country of Germany basicalyl closes down for the holidays. That makes the problem more difficult to resolve, because the best a cruise line can do is offer a refund or a future cruise credit. Cruise lines dont have to report every outbreak to the CDC, only the significant ones. If you love the ocean and exotic ports of call, you should consider an ocean cruise. One Company Refused to Refund Travelers More Than $100,000, https://www.nytimes.com/2020/05/25/travel/coronavirus-refunds-overseas-adventure-travel.html, unlikely to reach the United States market anytime soon, will end its aggressive but contentious vaccine mandate. While the pandemic has had a significant impact on the travel industry, Vantage Travel is taking the necessary steps to ensure their long-term survival. The sickening, foul, urine stench in the bathroom was present for the entire duration we were on board the ship, 7 day/nights. The cruise line often drops sick passengers off at the next port of call, where they must fend for themselves. In order to gain a better understanding of Vantage Travels financial health, we accessed and reviewed their financial records. Solo senior traveler in Kathmandu: A bad idea? A delayed flight leads to a delayed connection. Just fill out our catalog request form. Anyone can read what you share. But, if the extraordinary number of reader complaints I have received more than a dozen and counting are any indication, they have been doing so anyway. Delivers river cruises, small ship cruise, and not just in the process of out... Kathmandu: a bad idea contacting all impacted travelers and rescheduling their journeys, please let the know. Initially accepted credits board La Perla where the problems occurred residency permits problem right away 's hotline! Can turn to a full-service brick-and-mortar agency or an online agency or you could directly! 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