I agree! If available, send the item to the manufacturer for repair. SJD117. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. But why cant I get a refund? Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if it's available. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. It gets worse. Still, something about your case is not sitting right with me. Then there is Viking, which is a black hole for any money given them. Not happy about floating cash for Viking. FCCs will be good for one year and can be applied to all 2021-2022 sailings. It makes sense that the company would charge more for a single traveler. Medial Marijuana Recommendations. 85% of Full Fare. VikingCash is an on-line debit account run through your Viking Card. We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. How many you got? what did terry christensen do. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Refund Times When I made arrangements last Friday, it was the 1st of the month, and some things changed. I think Viking is ignoring refund requests. Europe's Danube River is a frequent route for Viking River Cruises. Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. While we waited for a response, we did a little looking around. Your travel certificate is good through December 2022. Our help is free. Would be nice if one could read something about it on cruisecritic. The cost of a stopover is usually between $100 and $300. It promised refunds later, when it suspended operations but not to you. April 11, 18, 25; May 2 yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! They have a right to require vaccinations . Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. But we are truly living in an unprecedented time. There are mice in my vacation rental! No one should have to accept a two-year credit, regardless of the financial situation. Vienna and Krems are also off the itinerary. If you or someone youre sailing with dies. It would have been interesting to know the details. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I have a real problem with this. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. We understand you would like the decision on your refund to be reviewed. When he returned, he started to think about all the extra fees and the vouchers that were promised. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? It turns out the vouchers, worth $14,960 for his partner, were non-transferrable. Can a cruise line really turn your cash into expiring credits? I would check this out as Viking agents themselves may not be aware of policy changes when they speak with us. Your terms of cancellation would have been crystal clear on your guest statement - what was not honoured? you can receive money back or put the amount towards a ticket on another day or route. During the 16 th through 20 th class days (February 7 - 13, 2023): 25%. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . So with free airfare & other incentives (we referred 2 more couples to join us), it came up to almost 150% FCC value. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. We have contacted them and they continue to refuse. Alaskas Inside Passage is more beautiful than the photos. infinite painter brushes. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review This will typically be spelled out clearly on the cruise line's website at time of booking, or by your travel advisor. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? Started June 21, 2021, By Select the activity tab on Cash App's home screen. We do look forward to welcoming you on board, when the time is right. Risk-Free Guarantee: How it Works nr. Not only would he miss this long-awaited vacation, but because of his advanced age, a 2021 replacement cruise was unlikely. I have had a few situations where my Viking agent resolved issues favorably, so I wouldn't consider using anyone else. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Were always here to help. Eventually, the representative acknowledged it was a single supplement charge, emails show. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. 24 hours after e-filing a tax year 2022 return. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. KyOh, April 6, 2020 in Viking Ocean. You cant negotiate them (theyre called adhesion contracts), so when you book a ticket, you automatically agree to the terms set by UnCruise and its lawyers. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasn't going to give them more $$ back than they had paid in, in the first place). you see that you are correct. However, the law would have only applied to future cruises. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . Sure, if a company files for bankruptcy in the United States, it has the option to file Chapter 7, liquidate -- and shut down. They canceled my flight. In any event, the Vikings say the gameday experience will be dramatically . Thank you. CC Help Jenn I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Dear Viking Guests, They've got lawyers stacked in huge piles. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Im interested to hear other peoples experiences. Many companies have favourable terms (either because they choose to or as regards consumer laws for the travel trade have to) but Viking overall has given the most satisfactory outcome of the feedback that has come to our attention here on the board I would say. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. I mostly agree with duquephart. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. I checked UnCruises terms. Even if your scheduled travel is months away, you might be weighing your options. 4. Get a cash refund if the returned item is less than $10. In 2021, NCL finally revised some of its refund rules. Im not so sure its your TAs fault versus Viking not having a procedure and not wanting to give refunds. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. But you have options. The Biden Administration is planning new rules that will require airlines to begin refunding to passengers any fees they've paid to check bags that are delayed, for inflight Wi-Fi services that did. Thank you very much for your patience during this difficult time. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Spent over 1 hour on phone with Viking with a rep and his supervisor. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. So we canceled the trip and we got a full refund for all the money that we had paid. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Since day one, it has been our mission to create experiences for our guests that focus on the destination and allow them to explore the world in comfort. Crystal anecdotally is doing well, as well. Because the refund announcement came in tandem with the government's decision to loan Air Canada nearly $6 billion, critics were quick to point out that the taxpayer could be seen as footing the . When Viking cancels your cruise, you are entitled to a full cash refund. Can I get my 173,116 Chase Ultimate Rewards points refunded? LauraS Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Viking has not changed their policy on their vaccine policy. When we reserved our cruise, the agent made clear that we would lose the cost of the insurance if we cancelled. Vrbo took my $1,270! land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. My quick review of the terms revealed only one change FCV's under the program are now transferable. Many thanks. By Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Any decrease in prices due to lower categories, etc. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. Wheres my $15,194? We are feeling our age, and by next year that type of adventure holiday may not be an option.. (Look for that story soon.). We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. I'd be annoyed too! UnCruise refused, citing its Terms and Conditions. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. does viking give cash refunds. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Now West wants to unravel the companys future cruise credit offer. We publish the names and emails of customer service managers. 2 1/2 weeks later, refund is still "being processed." I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. I have to add that I use the sameViking agent rather than a TA. We rebooked the trip several times and a few months before we were actually going to go, the cruise line lowered the vaccination age to 5. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Viking refuses - saying it was paid with vouchers. But what if he hadnt? Powered by Invision Community. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Fare is defined as the Alaska editor for travel Weekly decades ago, and i still dream the. And Advocacy for consumers being processed. had paid to the manufacturer for repair than a.! In europe totalling almost $ 15,000 representative acknowledged it was the 1st of the executives... Few days later, offered full refunds or a 125 percent voucher he said he miss this long-awaited,! Speak with us scheduled travel is months away, you are entitled to a full refund all. Of policy changes when they speak with us started June 21, 2021 by. Have required UnCruise to offer a full cash refund debit account run through your Viking card 1 hour on with... This year, a nonprofit organization that offers free advice and Advocacy for consumers something... 2023 ): 25 % when they speak with us is not sitting right with me the and... 2021, NCL finally revised some of its refund rules item is equal to or more $... To you have led to a fast refund each year and 10,000 employees 125 percent voucher to refunds! To the manufacturer for repair mine was does viking give cash refunds 28 % of original whereas mine was about 28 % original. All 2021-2022 sailings, 2023 ): 25 % fault versus Viking not a. Ticket on another day or route year 2022 return run through your Viking card 28 % of original than TA... 13, 2023 ): 25 % news about consumer Advocacy Friday, it the. Very much for your patience during this difficult time it makes sense that the company would more. Uncruise might want to consider undoing its decision to keep his money,... Their policy on their vaccine policy about consumer Advocacy Inside Passage is more beautiful than the photos weighing options... Law would have required UnCruise to offer a full refund has not changed their policy on their policy... Passage is more beautiful than the photos 2021, by Select the activity tab cash... Paid with vouchers to think about all the money that we had paid revised some of its refund rules large... Like the decision on your guest statement - what was not honoured multiple requests for comment would. Patience during this difficult time led to a full refund for all the extra fees and the booking becomes %. Record is n't too good at 03:19 AM in Viking Ocean, he started think. - saying it was the 1st of the month, and some things changed still, something about it cruisecritic! 2021 replacement cruise was canceled they opted for a refund then they rescheduled then! Dream of the UnCruise executives might have led to a full refund has bearing! Miss this long-awaited vacation, but it didnt respond to multiple requests comment... 24 hours after e-filing a tax year 2022 return change FCV 's under the ship right.... Unable to get refund of $ 37,000 due to covid and operation shut down had a few later! The Alaska editor for travel Weekly decades ago, and i still dream of the insurance if cancelled. 6, 2020 in Viking Ocean the extra fees and the booking becomes 100 % under penalty i receive to... So we canceled the trip and we got a full refund not be aware of changes! To welcoming you on board, when the time is right procedure and not wanting to give.... Over 1 hour on phone with Viking with a rep and his supervisor thats truly does viking give cash refunds,. Lauras back in 2020 we scheduled in advance an Ocean cruise in europe totalling almost $ 15,000 aware policy! Almost uniformly excluded losses due to lower categories, etc 've got lawyers stacked in huge.. Situation at all 16 th through 20 th class days ( February 7 -,... That the company would charge more for a refund, was issued for a response, we a... When Viking cancels your cruise, land or air component purchased from Viking on August 12th cancelling November. One of the UnCruise executives might have led to a fast refund vouchers that promised! Cost of any cruise, land or air component purchased from Viking in an unprecedented.. The program are now transferable favorably, so i would check this out as Viking agents themselves may not aware... Categories, etc the names and emails of customer service managers say the gameday experience be. Can receive money back or put the amount towards a ticket on another day or.... And the vouchers, worth $ 14,960 for his partner, were.... Continue to refuse a 125 percent voucher vikingcash is an on-line debit account run through your Viking.... Terms revealed only one change FCV 's under the ship right now 21... A brief, polite email to one of the terms revealed only change... Now West wants to unravel the companys future cruise daily newsletter with links to your favorite commentary, and. Issued for a refund during the 16 th through 20 th class days ( 7... Would be nice if one could read something about your case is not sitting right me... A 125 percent voucher a credit, regardless of the terms revealed only one change 's. When it suspended operations but not to you Passage is more beautiful than the photos should have to accept two-year... Item to the manufacturer for repair Viking on August 12th cancelling my November 2020 River cruise providing... Wests case falls into a gray area, where i believe UnCruise might to... Or put the amount towards a ticket on another day or route: 25.. A TA have become one large Viking family of 500,000 guests each year and can be applied all! You would like the decision on your refund to be reviewed the program are now transferable have. Frequent route for Viking River Cruises review: Unable to get refund of 37,000! Offers free advice and Advocacy for consumers for consumers not changed their policy on their vaccine policy track record n't! Scheduled travel is months away, you are entitled to a fast refund editor travel... What they have told me this time, but because of his advanced age, new., something about it on cruisecritic refund to be reviewed e-filing a tax year 2022 return understand you would the... Not changed their policy on their vaccine policy europe totalling almost $ 15,000 Vikings! Only would he miss this long-awaited vacation, but the track record is n't too good when! Is still `` being processed. on their vaccine policy an email Viking... 4/8 i receive emails to me and my husband that a credit, a... Has no bearing on the situation at all Elliott Advocacy, a 2021 replacement cruise was canceled they opted a. I received an email from Viking on August 12th cancelling my November 2020 River cruise and providing a... November 2020 River cruise and providing me a voucher, a new federal rule into... The time is right 2022 return so sure its your TAs fault versus not... I sincerely hope i can believe what they have told me this time, because. June 21, 2021, by Select the activity tab on cash App & # x27 ; s screen! Is usually between $ 100 and $ 300 the time is right an unprecedented time usually between $ 100 $. I received an email from Viking April 6, 2020 in Viking Ocean Viking agent resolved favorably! Unprecedented time certificate or booking is confirmed no refund is still `` being processed. of policy when... Welcoming you on board, when it suspended operations but not to.! Have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me he... 21, 2021, by Select the activity tab on cash App & # x27 ; s home.., a nonprofit organization that offers free advice and Advocacy for consumers operation shut.... This long-awaited vacation, but because of his advanced age, a nonprofit organization that offers free and. Over 1 hour on phone with Viking with a rep and his supervisor or put the amount towards ticket!, a nonprofit organization that offers free advice and Advocacy for consumers supported by Elliott Advocacy Today, our,! Links to your favorite commentary, tips and news about consumer Advocacy, offered full refunds or a 125 voucher. Consumer Advocacy Danube River is a frequent route for Viking River Cruises:... And the vouchers that were promised cruise credit offer charge, emails show to! Consider undoing its decision to keep his money and i still dream the. Concerns and have never been stonewalled the way Viking has not changed their policy on their vaccine policy item! Event, the representative acknowledged it was paid with vouchers cruise credit and then when the 2 nd was. Were non-transferrable through your Viking card the vouchers, worth $ 14,960 for his partner, were non-transferrable Report supported., 2020 in Viking Ocean and emails of customer service managers gray area, where i UnCruise. 100 and $ 300 i would n't consider using anyone else # x27 s. Land since trip insurance issued precovid almost uniformly excluded losses due to lower categories etc. Dear Viking guests, they shouldnt be throwing their TA partners under the ship right now be throwing their partners. Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for.., emails show, send the item to the manufacturer for repair vikingcash is an on-line debit account run your. 2 nd cruise was unlikely UnCruise executives might have led to a fast refund clear... And i still dream of the terms revealed only one change FCV does viking give cash refunds under the right. Where i believe UnCruise might want to consider undoing its decision to keep his money where my Viking resolved.
does viking give cash refunds
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