I frequently fly JFK-FRA which is a relatively short flight and SQ is much quicker than LH from a service perspectiveplus the food is a million times better. this is great - looks nice, and this sounds like teething problems. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. There are hundreds of ways to make someone feel welcome without engaging in silly banter about being so thrilled to have you here, ie someone she doesnt know from Adam. Or perhaps they can make it work with the leisure travellers. Think it will all be worked out in a few months until they find their groove. Check in. I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. Good people in this business are people who like people and are likeable themselves. Shortly before our descent I visited the lavatory, which was spotless. Wow, great to read a review of a brand new business class product. We touched down at Gatwick at 11AM sharp, and from there had a 10 minute taxi to our arrival gate, where it was pretty quiet. Maybe because it was new or maybe because it felt like personal service was alive again. The amenity kit was pretty nice, and had a good selection of amenities, including items from Province Apothecary. So while WestJet is a well established airline, I almost felt like I was flying a brand new airline based on the fact that this was a completely new concept for them. Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. Flying to select destinations within Canada and Internationally. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. Before you step into the streets of Europe, put your seat down and feet up in the Business cabin on board our Boeing 787 Dreamliner. Food service was excellent but interestingly, equally slow. Unfortunatelly even with a spectacular product, they wont be able to compete against AC, and corporate discounts they offer to get the OPM premium traffic. Rigatoni pomodoro with herb ricotta. Check here before booking an award fare. "For example, on my flight they had four small plates, three large planes". Were so glad to have you here today This reflects in the marvellous service. The seatbelt sign was turned off 10 minutes after takeoff, at which point the crew closed the curtains between cabins. You didnt order the fish! I love your reviews Lucky but c'mon, youre not being fair. Seriously, I am probably biased as a regular AC flier with top status, but my only two experiences with WS were less than enjoyable. The service was slow. The only route where SQ gets it done <30mts is on CGK-SIN. Shortly after we reached cruising altitude, flight attendants came around and took another drink order. Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. Lavs. Most important was the hard product was insanely wonderful. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! @John AC probably have a better lounge product in YYZ/YYC for sure. See more about our ethics policies here. By the way, I thought the menu looked really, really good. Advertised prices, taxes and fees may fluctuate based on exchange rate. I hate air nozzles. It is only J that matters these days, not F. That aside, WestJet has really come up as a full-service carrier from its low-cost roots, la JetBlue. Does it really sound like a teething problem? It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. WestJet's business class bedding is great as well, with a plush pillow and a very comfortable blanket. My one complaint about WestJets product is that they dont have individual air nozzles at every seat. Why would I take WS to London? Is this your first time in a pod seat? WestJet reminded me of Qatar Airways in that regard, as everything was placed directly on my tray, there was a personal bread basket, etc. [flight_stats ticket-class="first" review-stat-section="Amenities and IFE" tpg-rating="12" tpg-rating-max="15" screen="18" movies="102" live-tv="No" tailcam="No" wifi="1.48" wifi-2="0.73" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. At every interaction the crew asked how I enjoyed everything (the drink, the food, etc.). It was so clear that they took a lot of pride in this product, and their enthusiasm was endearing. Please view our advertising policy page for more information. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. The meals available are: What the heck! Not everyones the same. The real professionalism is making it appear you are not rushing! Again I have no idea about the market positioning of this product. If the two FAs are out serving, who's in the galley warming and unwrapping and plating, and then organizing all the used dishes and trash? Now, I want to see more canadian wines onboard. 1) On which routes will Westjet be flying this plane besides Calgary to London? There were custom espresso drinks you could order, and the wine selection was great as well. Genuine puke material. Theres a huge array of movies and TV shows, in addition to the moving map. The one downside is that theres a single lavatory at the front of the cabin, which is shared between all passengers and the cockpit. The only challenge is the pace of service, but I trust that over time that will work itself out. The dinner service started with truffle popcorn and drinks. One other thing I didnt like is that there werent individual air nozzles at seats. Especially an airline that previously didn't have business class. Obviously you are paid to be there, and paid to be nice to me. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. They're planning on launching a custom built lounge next year though. Precisely the same reason that some people go out of their way to fly SQ. It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Admittedly the food was a bit heavier than Id ideally like, but I at least liked that they had a lot of local dishes. You should tally up how many business products you've actually tried! I was asked when I wanted to eat, and I said as soon after takeoff as possible. I had a feeling I'd be too full for dessert, and I was right. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. The crew was also very friendly. Most important was the hard product was insanely wonderful. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. Their every flight, except this new London one (only from a place called "Calgary"!) Everyone working in the lounge was friendly and made sure to come up to me to tell me when my flight was about to begin boarding. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. We had quite a long taxi, and at 7:45PM were cleared for takeoff on runway 35L. Likeable does not have to mean intrusive. It's a competely different kind of airline, engineered to be irrelevant to readers of this blog. Even design elements like the literature holder at each seat seemingly paid homage to the carrier's Calgary headquarters with a geometric design that made me think of that area's mountainous landscape. Overnight, you want the sleep time. They gave each passenger a detailed introduction to the seat, they used all the terms you use in good service (my pleasure, did you enjoy your appetizer, etc. /]. Next to that were the two enclosed compartments. I once forfeited the business class meal and slept the entire time. They have friendly flight attendants, excellent entertainment and Wi-Fi, exceptionally good food with dine on demand, and a very personalized service. Flights Vacation Rentals . Okay, now on to the actual flight. While WestJet is a close partner with Delta, it's not easy to redeem miles for flights up front. A copy of the inflight menu can be viewed in the above tab. Underneath that was a small monitor that can be used to control the seat functions. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. There are a number of other business models which go to prove that (Luxury Hotels of the World such as 'Stanley Nairobi', the Sunday Times Wine Club - call them up if ever you are feeling down, it's like a tonic!, even Eurotunnel Customer Service team stand out). In reading other reviews of this product in anticipation of my own flight, I was expecting an incredibly drawn-out service. [flight_stats ticket-class="first" review-stat-section="Cabin and Seat" tpg-rating="27" tpg-rating-max="30" configuration="1" configuration-2="2" configuration-3="1" width="21" bed="78" lavs="1" live-tv="0" tailcam="0" headphones="0" comp-alcohol="0" extra-pillows="0" turndown-service="0" /]. Lanson was their champagne on offer. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". To eat I ordered fresh fruit and a greek yogurt parfait. :-). Must keep an eye out for new 787s. Frankly, I was ready to not stop eating for the entire flight. The dining exercise takes about 2,5 hours. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. Seats at these fares are limited and may not be available on all flights. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. This is great - you can earn DL miles with them right? : some links to credit cards and other products on this website will earn an commission. You 've actually tried movies and TV shows, in addition to the moving map really, really good market... 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